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 On receipt of the Goods please inspect carefully for damage and advise the carrier's driver accordingly. If you are unable to fully inspect the Goods for whatever reason, please sign the consignment note as "unexamined". Should you sign the consignment note as "received in good condition" or fail to comment on the consignment note ("unexamined" / "Damaged" etc), you may be liable for any damages. Any damage should be advised via e-mail to us within 24 hours of receipt. Return of Faulty Goods If you wish to return any faulty goods please advise us via e-mail or by letter. The Company will advise you of the necessary steps to be taken via e-mail and must approve all returns outside the 14 day period referred to below before you dispatch the Goods back to us. You can return your Faulty Goods to The Aquatic, Pet & Garden Warehouse, 8/9 Midland Road Industrial Estate, Midland Road, Swadlincote, Derbyshire. DE11 OAN. You will be responsible for the Goods until they reach us, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. If you wish to return any goods that are not faulty then we reserve the right to issue a credit note only. Carriage for returned goods will be borne by the customer (this is our refund policy). Providing the goods are found to be faulty and returned in their original packaging, within 14 working days of their delivery to you, the Company will issue a replacement. The buyer will be responsible for the safe return of the Goods to the Company. |
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